Benefits of Attending

Don't miss the must attend event of 2008:

Discover how you can:

• Ensure first-call resolution with high-calibre front-line staff
• Reduce the need for customer contact with optimal customer feedback, end-to-end
• Achieve the highest standard of service with an unbeatable customer insight

Over 30 exceptional speakers in 2008 including:

First direct, ESB, Avis Europe Plc, AOL Broadband, Jumeirah Hotels, Coca-Cola Enterprises, Ramada Jarvis, Virgin Mobile Canada, HBoS General Insurance, Carphone Warehouse, National Australia Group, easyJet, E.ON Energy, Nedbank, BT, Belgacom, Telekom Austria, Contact Centre Association, Institute of Customer Services, O2, Affymetrix UK, SOCAP, RIAS, BUDD, DELL, Portugal Telecom, Scotts of Stowe, VoiceSage, SAP, Verint Systems, Graham Technology

Brand New for 2008:

Over 30 exceptional speakers delivering brand new case studies for 2008. Don't miss the opportunity to hear from:

• First direct: Hear first direct's story and discover how your internal culture can drive customer satisfaction
• EasyJet: Ensure World-Class service by injecting your customers feedback into your business
• Ramada Jarvis: Win key customers by developing a strong local and global business model
• Avis Europe: Dramatically improve service delivery through strong employee training strategies
• AOL Broadband: Hear how AOL Broadband created an award winning Contact Centre and discover how you can do the same

See who attended Contact Centre week in 2007

Reserve your place online now or email us at enquiry@iqpc.co.uk or telephone: +44 (0) 20 7368 9300.

If you are not yet ready to register, feel free to request a reminder nearer the time .

Conference Partners

Lead Sponsor	Co-Sponsors	Solution Provider
Exhibitor	Media Partners

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