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European Contact Centre Week
Transform your customer’s experience, drive brand promotion through your front-line & dramatically increase your profits
March 11 - 14, 2008 · City West, Dublin, Ireland


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Media Partners

contactcenterworld.com

ContactCenterWorld.com - The Global Support Organization for Contact Center Industry Professionals Over 107,000 members engaged in contact centers, customer service, help desk and CRM around the world visit www.ContactCenterWorld.com for SUPPORT, EDUCATION and INFORMATION. We have 200+ experts on hand and the largest collection of articles, case studies, news and information (15,000+ pages) in the world. Register today for a FREE membership, or become a Gold, Platinum or Corporate Member to take advantage of additional resources and discounts off of ContactCenterWorld Award Conferences and many other industry events.

www.ContactCenterWorld.com


call-center-management-association

Formed in 1994, the Call Centre Management Association (UK) is an independent, not-for-profit organisation run on a voluntary basis by working call centre professionals. The association believes that the key to quality employment lies in promoting managerial excellence by helping to develop individuals with the vision, expertise and the commitment necessary to enable their respective organisations to thrive in an era of fast changing, networked economies, global competition and heightened customer expectations.

Tel: +44 (0)1477 500826

Email: enquiries@ccma.org.uk

Website: www.ccma.org.uk


loyalty-magazine

There is no point in spending a fortune acquiring new customers, if the old ones are leaving in droves.

Read LoyaltyOnline every day for the latest on CRM, call centres, loyalty rewards, customer data and the market from international contributors with impressive industry track records. Subscribers also receive a weekly email update with all the week's latest news.

Subscriptions: £98 (one year) and £166 (two years).

Speech-Comm-Logo

The SPEECH Community is the first knowledge network exclusively devoted to speech applications. Our goal is to provide decision-makers, designers and developers with a comprehensive range of services to promote and enhance best practices. Our mission: To be the catalyst in establishing a competence network for speech technology by…

  • providing a COMMUNICATION PLATFORM for the systematic exchange of information among experts
  • organizing KNOWLEDGE-TRANSFER through case studies and whitepapers
  • providing REASONABLY-PRICED SOLUTIONS for companies of all sizes
  • offering a RAPID, SIMPLE, and INEXPENSIVE introduction to the development of speech applications
  • promoting the use of OPEN STANDARDS

Website: www.speech-community.com

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