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SAP is the world's leading provider of business software solutions. With SAP software, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 43,400 customers in more than 120 countries run SAP® applications. The SAP® Customer Relationship Management (SAP CRM) application helps companies acquire and retain customers, build lasting relationships and improve customer loyalty, gain insight into customers, and implement customer-focused strategies. The SAP® Customer Relationship Management (SAP CRM) application can make your contact centre a strategic delivery channel for service, sales, and marketing – support that can maximize customer loyalty, reduce costs, and boost revenue. SAP CRM can seamlessly handle inbound or outbound interactions via voice, text messaging, the Internet, e-mail, or mobile phones. It provides a single business platform that unites your front office with the back office.
Website: www.sap.com/crm
Verint Witness Actionable Solutions With the industry’s broadest portfolio of innovative solutions for customer service analytics, workforce optimization, quality monitoring/full-time recording, workforce management, eLearning, performance management and customer surveys, Verint Witness Actionable Solutions help companies power the right decisions to ensure service excellence and achieve continuous performance improvement across every aspect of customer operations.
Website: www.verint.com
Website: http://www.bt.com/globalservices
Website: www.grahamtechnology.com
Aspect Software is the world's largest company solely focused on IP and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. These include best-in-class ACD, dialler, customer self-service, voice portal, CTI, workforce management, quality management, performance management and unified multichannel solutions.
Website: www.aspect.com
Website: www.voicesage.com
IDA Ireland
Ireland continues to win international investments from global corporations because it is seen as a business location where the workforce, as well as being highly qualified, has a unique capacity to improve, to innovate and to initiate new ideas, new processes and new ways of working that can make business more dynamic, more efficient and ultimately more profitable. Ireland’s inward investment promotion agency, IDA Ireland is responsible for the attraction and development of foreign investment in Ireland. Today, Ireland is home to companies such as, Intel, Yahoo, Adobe, Microsoft, HP, Apple, Google, Amazon.com, Palm, to name just a few.
Website: www.idaireland.com
Website: www.cjgarland.co.uk
Website: www.pipkins.com
Website: www.charter-uk.com
Website: www.kznonsource.co.za
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