Speakers from 2007

Eric Roberts, Senior Vice President, Participant Services Centre, Citistreet
Karen Tiltman, Director of UK Customer Service, American Express
Michael McKelvey, Associate Director, Operations, Barclays Wealth
Tessa Davies, Contact Centre Operations Manager, Easyjet
Andrew Mends, Head of UK Call Centres, Coca Cola Enterprises
Sean Philby, Head of Contact Centre, Eurostar
Alex Aeyels, General Manager, Contact Centre, Fortis
Chris Knop, Director of Customer Contact Centres, Shangri-La Hotels and Resorts
Rui Santos, Director of Contact Centres, Portugal Telecom
Nancy Tichbon, Head of Customer Experience, Virgin Mobile Canada
Rachel McNamara, Director of Business Development, Hilton Reservations
Tom Scott, Director of Customer Services, Camelot Group
Sally Stansfield, Sales and Operational Manager, JD Williams
Michael Stock, Head of Business and Partnerships, BBC
Robert Myatt, Director, Kaisen
John Seddon, Visiting Professor, Cardiff University
Gary Jackson, Customer Service Director, Axa Insurance
Martin Viermann, General Manager, Communications Centre Netherlands, Bosch
Eduard Schenkel, Former Director, Change Management, Customer Relations, Orange
Ahmed al-Gwaiz, Director, Samba Financial Group, SambaPhone
Louise Burns, Head of Customer Management, Bentley Motors Ltd
Martin Yates, Regional Head of Customer Support EMEA, Reuters
Ozge Tekalp, Vice President – Outbound Calls and Telesales, Finansbank
Martin Bennett, Principal Consultant, Copperbeech Consulting
Wim van Gils, Vice President & General Manager Customer Service, Region Europe, Philips Consumer Electronics
Peter Lewis, L&S Customer Service Manager, EMEA, ExxonMobil
Greg Hutchison, Principal Consultant, Copperbeech Consulting
Christina Ezard, General Manager Contact Centre Solutions, Nedbank
Stuart Thornhill, International Contact Centre Manager, Barclays Wealth
Paul Kavanagh, Customer Services Director, Hertz Europe Service Centre

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